shore excursions group refund
c) Any unlawful acts committed by customer; Do not use this company! Shore Excursions Group was recommended by Costco travel who planned our trip to Venice/then cruise to Greek Islands. +1 for May 16 Majesty. Your booking confirmation will contain clear instructions on where and when to go to start each of your tours. Shore Excursions Group is committed to providing the highest level of service and support, and we are here to help you navigate these unprecedented circumstances. This gets the money back on your card right away and the card company will take it up with Royal / whomever. Booking an excursion directly will probably save you money, but because it'll ultimately be paid in the native currency it'll expose you to exchange rate variability that could make canceling painful. Shore Excursions Group,LLC 8050 SW 10th Street, Suite 1800 Plantation, FL 33324. The vendors we use all guarantee they will have you back to the ship in time and if they don’t they fly you at their expense to the next port of call. Refund Request: Still no sign of my $230 credit that BOA RCL CC has owed me since May 22nd. Private Shore Excursions allow you to travel with your party alone. Shore Excursions will complete the refund statement for the Customer, and return the form for the Customer to sign. Small Shore Excursions generally range in size from 2-20 people, providing a more personalized experience than the large excursions offered by the cruise lines. Effective Date: Despite having this information, the check-in representative at the terminal was very surprised to learn that our all aboard time that day was 3:30. Nada. When you sign up for an excursions through the Shore Excursions Group, you are required to give you ship's name and actually select your exact ship/dates from a drop-down menu. Refunds for illness or injury are provided only to the customer who was ill or injured. | Read 1,081-1,100 Reviews out of 4,035. BOFA does NOT issue the credit, getting "the money back on your card right away". I'd never book a cruise again without using them. June 7, 2020 in Shore Excursions. Shore Excursions will fully refund the Customer if a cruise/excursion is cancelled for one of the following unforeseen circumstances: Nice pace for me.. awesome land and sea excursion saw all of nassau fed fish etc. Paste as plain text instead, × I would not use a TA and just book directly through Royal yourself. I know there are cheaper alternatives but I seem to be more confident in purchasing through RCL....like my thinking is they won't run off and leave us. Do you agree with Shore Excursions Group’s star rating? Just wanted to let you all know we receive all are refunds today. We have ben waiting since the middle of March. Escape the cruise ship shore excursion crowds and enjoy unique sights of Livorno and surrounding area! Obviously, if you book directly with the vendor, you would have to confirm the vendor’s cancellation policy. Trip Cancellation Benefits: Do you agree with Shore Excursions Group's TrustScore? d) Mental, physical or nervous disorders; didnt use it but was glad it was available tour pickup was running late and almost thought i was going to have to use it. I had some problems keeping up with the group because it didn’t seem to have as much power as the other riders. Our guarantees ensure that you receive a full refund if your cruise is cancelled by the cruise line or if your ship misses a port of call. Upload or insert images from URL. I have already received a partial refund for my cruise that I cancelled on May 31, still waiting for the FCC. Obviously, if you book directly with the vendor, you would have to confirm the vendor’s cancellation policy. Still haven't received my refunds from May 9th. You are denied boarding by your cruise line due to insufficient documentation, immigration/visa issues or any other reason and, as a result, you miss the port where your excursion is scheduled, ● Visa or Passport Problems 1. Voice your opinion today … Click here to review our Excursion Protection Plan. This is not true! Your link has been automatically embedded. Standard. If you have an account, sign in now to post with your account. For groups of 4 or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour. Check out what 4,035 people have written so far, and share your own experience. We wandered around a long time and missed our tour. I have disputed a little over $3k with BOFA. Carlisle, Pa Group There were 4 of us that did the electric bike and snorkeling excursion. Very sound reasoning. About 90% there now, but still have several hundred to go... <- appropriate face since I can't delete it. I've learned that the Consumer Credit Protection Act (hope I got the name right), and/or most credit card companies' dispute policies, only provides 90 days for a customer to contact their card company and request resolution for issues with a charge. Still waiting on taxes, port fees, gratuities and Cruise Planner refunds. Our guarantees ensure that you receive a full refund if your cruise is cancelled by … That location turned out to be a peninsula about a mile long, and they gave us no clue where to then go. Shore Excursions does not provide refunds to Customers if the Customer has intentionally concealed or misrepresented any material fact or circumstance related to protection plan. And also if you arrive at shore excursion destination and it is determined that you are unable to do it is a refund given? The directions gave a location to walk to in 10 minutes. We cancelled everything in the cruise planner (shore excursions, drink package, and internet package) in April prior to the cruise finally cancelling in May a month before and the refund was processed to my credit card very quickly. So BofA (who I still refer to by the Bill Maher “rhymes with” name ) is just as bad as Capital One. Any illness, injury, or other medical issue which prevents you from participating in your shore excursion, ● Transportation Difficulties Didn't need it, but very glad we had it. View a sample. Do you agree with Shore Excursions Group’s star rating? I would not use a TA and just book directly through Royal yourself. Illness, injury or death- If the Customer must cancel the excursion due to illness or injury to his/herself, the cause must be so disabling as to reasonably cause an excursion to be cancelled or interrupted. Honestly, I think even for cruises / CP purchases that got canceled by Royal as part of a bulk cancellation, I'd still go this route. Excursion Cancellation Do you agree with Shore Excursions Group's TrustScore? Excludes tours involving flights, trains, special events, overnight stays, hotel stays, Celebrity Exclusives, Multi-day Adventures and Private Journeys. Join in on the same personalized small group service without the high price of a private excursion! BOFA 's in bed with "the enemy", namely RCCL. That being said, they typically don't deal with Cruise Planner items. I've only heard this when people use big consolidated TAs. These must be cancelled 30 days prior to sailing to avoid cancellation penalties. I'm still waiting for my May 9th refund as well. ShoreTrips trusts that the consumer and his agent choose accurately, and that they have checked the ship’s itinerary with that of the tours. For instance, if you are over the weight limit or dont appear fit enough to do Having the knowledge we had this support allowed us to thoroughly enjoy each excursion. For those of use who have used MEI Travel, they have saved us so much time and hassle. Discover St. Petersburg with your English-speaking guide on this active and comprehensive two-day excursion. Your previous content has been restored. Standard Shore Excursions typically range from 20-50 people. Click here to get your E-Ticket. × You are not permitted to debark the ship in the port where your excursion is scheduled. We are booking through a TA and have the insurance. We thoroughly enjoyed the electric bikes but my bike had some issues. Don't use Shore Excursions Group,LLC! General Exclusions: Click here to register. At this point, I would say that anyone cancelling on their own and not having it canceled by Royal should call their credit card company and dispute the lack of prompt refund. If the excursion was cancelled due to injury or illness, the Customer must provide documentation from a licensed physician explaining the extent of the illness or injury. You can post now and register later. cruisellama , ehw51 and rtread. Refunds will be paid within 21 days after Shore Excursions receives completed refund request form(s) signed by the Customer. The Protection Plan does not provide refunds for that portion of any excursion price which has been paid for by a coupon, discount or any other type of promotion issued by Shore Excursions or any of its affiliates. Concealment or Fraud: a) Intentionally self-inflicted injury or attempt at an intentionally self-inflicted injury, suicide or attempted suicide of customer; You may need to negotiate a few steps. I canceled my cruise planner purchase on May 9 and they told me 45 business days, so I don't expect to see it until mid July. Refund protection will become effective 12:01 am Standard Time on the date after purchasing the protection plan. Display as a link instead, × Excursions may be canceled or modified depending on the number of guests participating. Refund Request Form(s): You should be in good physical health if you reserve one of these tours. What a PIA. Shore Excursions Group was created with one goal in mind: to provide exceptional travel experiences to cruise passengers in the ports they visit around the world. Standard Shore Excursions typically range from 20-50 people. The day started out cloudy with few sprinkles but cleared so my group could enjoy the ride.. I reread my communication with Royal - they said "an average of 45 days". The wheel was warped and you could feel it when you rode. e) Alcohol or substance abuse treatment; or We did not use the plan, but we were glad to know we had the protection. Which leaves them a whole lot of wiggle room. To accomplish this, we have compiled an exceptional array of tours delivered by local experts with decades of experience serving travelers and delivering excellent tours. @Baked Alaska, haven't opened any disputes yet. Please select a tour departure date and time in order to add this product to your cart. Over $3k. Still nothing. Full Private Labeling Capability Want your own shore excursions website? I almost always purchase excursions through the CP for that very reason....and with things so fluid at the moment, it’s reassuring to know that you will get your money back with no hassle if the cruise is cancelled. If the excursion was cancelled due to transportation difficulties or ship boarding problems, the Customer must provide documentation stating that the Customer was not able to board the ship. These tours are similar in size to those of the cruise lines. Small Group Shore Excursions generally range in size from 2-20 people, providing a more personalized experience than the large excursions offered by the cruise lines. Clear editor. You cannot paste images directly. Thanks for your reply! Signed up for wine tasting/ Oila walking excursion. Shore Excursions will complete the refund statement for the Customer, and return the … 2. | Read 1,101-1,120 Reviews out of 4,035. Thank you. How soon do you have to cancel shore excursions . Payment of Refund: Thank you very much! The horses looked sick, the ride started off rough but otherwise it was great. On 6/30/2020 at 7:58 AM, Baked Alaska said. We are "belt and braces AND piece of string folk"...!! Voice your opinion today … In the event of cancellation your sole recourse is a refund of the amount paid for the cancelled activity. Today is July 18. At your stop in Livorno on the west coast of Tuscany, come and explore 2 … BOFA 's Royal Caribbean card not surpsied, BOFA is in bed with "the enemy") does NOT issue the credit, getting "the money back on your card right away". Nothing yet. Unforeseen Circumstances: Shore Excursions Group LLC offers independent excursions in most ports around the world, with prices that typically are lower than those offered by the cruise line. We bought an excursion from them for Amsterdam. Shore excursions may be cancelled by Carnival or the Tour Operator for any reason whatsoever. Marketing Tools and Automated Excursions Emails We are happy to provide our agency partners with the tools proven to maximize excursion sales, and we can activate fully branded excursions emails for you today. Shore Excursions Group is committed to providing the highest level of service and support, and we are here to help you navigate these unprecedented circumstances. rtread, You will visit the world-famous Hermitage Museum, Peterhof Fountain Park and Gardens, the iconic Church of our Saviour on the Spilled Blood, St. Isaac's Cathedral, Yusupov Palace (the site of Rasputin's murder) and more. I have heard so many horror stories with people who used one and are having so many issues because of the virus. I have heard it takes longer if you wait for the cruise to be cancelled to get everything you are supposed to between the Future Cruise Credit for the cruise and items in the CP. This includes: ● Medical Issue I filed my dispute June9th. *Shore Excursions can be cancelled or modified up to 24 hours prior to scheduled tour departure for a full refund. 3. Check out what 4,035 people have written so far, and share your own experience. With the cruise companies taking so long to issue the full refund, there's a real risk you could cross that mark without even realizing it. Payment of Refunds Refund Request: The customer must contact Shore Excursions as soon as they learn of their inability to take the excursion(s) with refund information including reason for trip cancellation, proof of payment for protection plan, excursion location, excursion dates, and the cost of the excursion. About Shore Excursions Group Shore Excursions Group was created with one goal in mind: to provide exceptional travel experiences to cruise passengers in the ports they visit around the world. We are booking all excursions through Royal in the cruise planner. Booking shore excursions with a 3rd party vendor – Shore Excursion Group Pro – Often less expensive and more options than from the cruise line. . Coupons, Discounts or Promotions Stipulations (for non-group bookings) Everyone involved in the selling, purchasing and performing these shore excursions are trusted by each other to act fairly. Terms & Conditions b) War or act of war; Difficult/Significant Physical Activity: A large amount of walking and or climbing is required, often over unpaved and uneven terrain. My credit was on the next statement. × We received the cruise fare FCCs from our May 16 cancellation but have not yet received taxes, port fees or gratuities OR Cruise Planner cancellations refunds yet. If the excursion is purchased through Royal in the Cruise Planner, it would be refunded just like any other Cruise Planner purchase. Can’t tell you how many people on my Iceland & Greenland Cruise who got hit by the Saga Travel bankruptcy had a CO card and we’re basically told to pound sand by the dispute reps. And this is depressing as all get-out to read when I have the BofA Celebrity card and I’m still waiting for all CP refunds from my L&S to be applied. To accomplish this, we have compiled an exceptional array of tours delivered by local experts with decades of experience serving travelers and delivering excellent tours. Transportation Difficulties- If the Customer must cancel the excursion because he or she experiences delays due to a) carrier/airline caused delay; b) traffic accident while en route to a departure; or c) natural disaster that causes the Customer to miss the ship and, therefore, miss the port where the excursion is scheduled. FULL REFUND Very happy we did not need it. The form(s) will include a "Refund Statement" that explains a) why the trip was cancelled and b) furnishes information supporting the reason for cancellation. Ship Boarding Problems- If the Customer must cancel the trip because the Customer has been denied boarding by their cruise line due to insufficient documentation, immigration/visa issues or any other reason and, as a result, they miss the port where the excursion is scheduled. I'll add that if your cruise is in a country that doesn't use the dollar as its currency (basically Europe / Asia / Pacific), going through the Cruise Planner ensures that if you need to cancel you will get back the full amount as originally paid in USD. for your shore excursions in the event certain unforeseen circumstances prevent you from participating in your excursions. We have ben waiting for are refund since March 14,.Are TA has called several times and got the same answer for RC not sure why we will redo your request. LOL maybe unfounded? If you book excursions ahead of time and then have to cancel the cruise, what is the policy for excursion refunds? I couldn't do this without you, for sure! Pasted as rich text. I have heard so many horror stories with people who used one and are having so many issues because of the virus. We make it easy! This is not true! Easy/Minimal Physical Activity: Only light walking and no major climbing required. As usual you gave me all the information I need. Should I call Royal and check? Any airline, car, bus, train, or other transportation problem that causes you to miss the start of your cruise and miss the port where your excursion is scheduled, ● Ship Boarding Problems Benefits of prebooking your shore excursions include: Lower prices than cruise lines; Money-back guarantee; Rather, they change the statement amount due, but it still shows the disputed amount as being owed. Submit Inquiry: Click here to review our cancellation policy. Notified Shore Excursions Group that we should receive a full refund, They would only give us a 50% refund. It will also include instructions on what to do in the very unlikely event that you encounter difficulties in meeting up with your guide. Moderate Physical Activity: A fair amount of walking is required, and you may need to climb up full flights of steps and or negotiate uneven terrain. While these day excursions are larger in size, our focus on quality remains extremely high. At this point, I would say that anyone cancelling on their own and not having it canceled by Royal should call their credit card company and dispute the lack of prompt refund. I received the FCC's but nothing more. I was wondering where you were at in all of this with your BOFA X card. I have disputed a little over $3k with BOFA. These tours are similar in size to those of the cruise lines. The customer must contact Shore Excursions as soon as they learn of their inability to take the excursion(s) with refund information including reason for trip cancellation, proof of payment for protection plan, excursion location, excursion dates, and the cost of the excursion. Visa or Passport Problems - If the Customer is not permitted to debark the ship in the port where the excursion is scheduled. As of now, I've gotten back one full airfare and what I think is the balance of the other airfare after having the upcharge post-L&S applied; got that a couple weeks ago.